Privacy Policy for Rhos Kennels & Home Boarding
Last updated: 24/11/2025

Rhos Kennels & Home Boarding (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

1. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly

• Name

• Email address

• Phone number

• Address (if required for bookings)

• Your dog’s details (name, breed, age, health notes, etc.)

• Any additional information you choose to provide in a contact form or booking enquiry
   

Automatically Collected Information
When you visit our website, we may collect:

• IP address

• Browser type

• Pages visited

• Time spent on the website

• Cookies and similar tracking technologies (see Section 6)

This information helps us improve our website and user experience.

2. How We Use Your Information
We may use your information for the following purposes:

• To respond to enquiries or booking requests

• To provide dog boarding, day care, or related services

• To contact you regarding your booking or appointment

• To send important updates or service-related messages

• To improve our website and customer experience

• To comply with legal or licensing requirements

We do not sell your information to third parties.

3. Legal Basis for Processing (GDPR)
We process your information under the following lawful bases:

• Consent – when you submit a form or contact us voluntarily

• Contract – when your information is required to provide our services

• Legal obligation – to comply with licensing or insurance regulations

• Legitimate interests – to improve our website and customer service

4. How We Store & Protect Your Information
We take data security seriously. We store your information securely and take reasonable steps to prevent loss, misuse, or unauthorised access.
Your information will be kept only for as long as necessary for the purposes outlined above or to meet legal obligations.

5. Sharing Your Information
We may share your information only when necessary:

• With local authorities for licensing compliance

• With insurers (if required for an incident or claim)

• With trusted service providers who help operate our website or systems

We never sell or share your data with third parties for marketing.
6. Cookies & Tracking Technologies
Our website may use cookies to:

• Improve website performance

• Understand how visitors use the site

• Enhance user experience

You can control or disable cookies through your browser settings. Please note that some features may not function properly without cookies enabled.
7. Your Rights Under GDPR
You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your information (in certain circumstances)

• Withdraw consent at any time

• Object to certain types of data processing

• Request that your data be transferred to another provider

To exercise any of these rights, contact us using the details below.

8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you can contact us at:
Rhos Kennels & Home Boarding
📍 Crynant, South Wales
📧 rhoskennels@gmail.com


9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.